Umang Agarwal is a well-known health and lifestyle expert and an established nutritionist, who has been active in the space of creating highly effective and customized diet plans for her clients. With Umang World, she plans on extending her vision of holistic nutrition around the country, and possibly around the world.
This is an exclusive interview with Umang, as a part of The Times Blog - Stories initiative.
What prompted you to launch Umang World?
We operate in the health and wellness sector where diet is a major concern for good health. You are what you eat. One needs to eat as per their body's requirements, keeping in mind both the body's physical and mental well-being.
Any food that we consume, helps in meeting the daily nutritional requirements of an individual. Thus it becomes very important for us to understand the role of food and nutrition in our life. In our line of work, concerns faced by clients while opting to 'diet', used to be pretty major. To try and make life easier for them, we launched Umang World.
So when did you launch Umang World, and what do you guys do over here?
We consult clients on their holistic nutrition needs. I have been consulting for over a decade, and the biggest challenge that I've seen so far is that while some people do want to work on their health, they are usually unable to develop an understanding of the hazards posed by their own lifestyle.
This prompted my team to take a bigger step in order to help clients overcome their problems. We launched round the clock (24x7) consulting and follow-ups, to help people adhere to their diet plans. Umang World aims to provide this service and much more, to serve the needs of clients around the country and around the globe.
How did your family react when you told them you wanted to run your own business?
Honestly, I dedicate all my achievements to my parents. They have always been inspirational and have always motivated me to follow and nurture my dreams.
How did you go about finding the right audience for Umang World?
Our aim was never to target a specific segment of society. Our focus has always been to help everyone in achieving "Good Health & Good Life"!
Was there ever a time when you felt overwhelmed with your business and unable to continue? What made you continue? What kept you motivated at your worst moments?
I've never felt like giving up. My business allows me to meet people on the go, understand their problems and solve them in a way that makes them happy. That's all the motivation I've ever needed!
Who are you most influenced by, and what is your takeaway from their words/actions?
My father has been mentoring me relentlessly. His influence in my entrepreneurial journey is immense. I learnt the importance of being responsive and action-oriented, rather than plain old reactive in situations of conflict or crises.
This has helped me garner added sensitivity for people and for the situations that they have come from, and to empathize with my clientele through thick and thin. Overt stress, mismanagement and reaction are like dominoes- they keep driving unpleasantness, and should be avoided at all costs.
What are the Top 3 Business Takeaways that you did not know when you first started out?
1. When dealing with individuals plagued by different medical issues, time becomes a constraint for doctors. This results in a general sense of dissatisfaction in that individual. Hence, giving time to an individual in this profession is very important. So my first take away from "Umang World" is that there can be no time limitations during a consultation. This results in contentment and an unmistakeable smile on every individual’s face after they step out.
2. Close monitoring helps individuals and businesses grow in a more structured way.
3. Clear, crisp and precise communication is the key to win the confidence of clients, establish relationships with them and more than anything else, it makes my job easy as they understand the diet plan better.
What advice would you give to your ten-year younger self, if given an opportunity?
Dear Umang Then,
Give yourself time to understand, than to be understood. It will go a long way in forming deeper bonds for you.
Any advice to aspiring startup founders and entrepreneurs who want to make it big in healthcare and wellness?
Move ahead with passion, patience and perseverance. Deliver the best to your patients and clients (Have this innate sense of 'generosity of service' internally when treating/consulting). Be specific in designing diets as per every individual’s lifestyle, health and medical issues.
In the health sector, it is important to understand that the key factors are results and sustenance. Often, health and lifestyle changes require a great deal of personal commitment and professional guidance. The appreciation of a client's choices regarding health should be the top priority for every professional in this sector.
Once your work receives the right recommendations, at an interpersonal level and on public formats (media), you will be on the right track towards growth.
Is there anyone you want to thank?
I want to thank my master, Shri. Kamlesh. D. Patel (also known as Daaji among his disciples). His organization - The Global Guide of Heartfulness, and their technique of meditation has helped me grow happier. His book "The Heartfulness Way" is an inspiration to everyone who wants peace in their lives.
The Times RapidFire
Name One book that you would recommend today, without blinking.
Answer: The Heartfulness Way - By Kamlesh D Patel
An original quote for your loyal customers?
“Eat Good, Feel Good, and Be Good”
Do you operate with goals, or systems? Pick one.
Cricket, or no Cricket?
Answer: No Cricket.
Print, or Digital?
And finally... what comes to your mind when you hear the word ‘The Times Blog’?